Candle Lite
  • 31-Oct-2018 to 31-Dec-2019 (EST)
  • Blue Ash, OH, USA
  • Full Time

POSITION SUMMARY:

Luminex, one of the largest Global Home Fragrance & Candle companies, is seeking a talented, outgoing individual to join our Candle-lite Customer Service team as a Customer Service Representative. The Customer Service Representative provides customer support by analyzing, processing and responding to customer and sales team inquires.

KEY RESPONSIBILITIES:

  • Responsible for all aspects of order entry and processing
  • Supports special customer requests
  • Communicates with customers by phone or email regarding status updates, tracking number and proof of delivery
  • Communicates and works with other departments and immediate team members to ensure that specific customer needs and requests are being met
  • Prepares additional Sales reports as requested
  • Works with freight forwarders and couriers to coordinate the movement of product and shipments
  • Responds to export inquiries, processing and completing international shipping papers, advising status of orders, shipping advice, etc. for international air and ocean shipments.
  • Works with Accounts Receivable to resolve customer invoice disputes on returns
  • Communicates the customer's needs effectively to our shipping location
  • Supports a positive team environment, contributing to other's tasks and activities when available and needed
  • All other duties as assigned

 

EDUCATION & EXPERIENCE:

  • High School Diploma
  • JD Edwards experience preferred
  • 3-5 years of experience in Customer Service/Order Entry, Logistics or Inventory Management Required
  • Microsoft Office efficiency
  • Experience working and supporting International Orders
  • Accurate Data Entry Skills
  • Ability to work independently
  • Ability to analyze data
  • Excellent written and verbal communication skills
  • Must be able to adapt to change
  • Positive, outgoing personality
Candle Lite
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